At Keralua, we care about creating a shopping experience that feels human, respectful, and transparent.

This Privacy Policy explains what information we collect, why we collect it, and how we use it when you visit our website, place an order, contact us, or interact with our services.

We only collect the information necessary to run our store properly and provide you with the best possible experience.

1. Who We Are

Keralua is an independent clothing and lifestyle brand.

If you have any questions regarding this Privacy Policy or your personal data, you can contact us at:

Email: keralua@hotmail.com

2. Information We Collect

When you place an order, contact us, or browse our website, we may collect the following information:

• Your name
• Shipping and billing address
• Email address
• Phone number 
• Payment information
• Order details and purchase history
• Messages sent through customer support or contact forms
• Device and browsing information (such as browser type, IP address, or pages visited)

We do not intentionally collect sensitive personal information.

3. How We Use Your Information

We use your information to:

• Process and ship your orders
• Communicate with you about your order
• Provide customer support
• Improve our website and shopping experience
• Prevent fraud and protect our store
• Send newsletters or promotional emails if you subscribed to them

We do not sell your personal information.

4. Shopify & Third-Party Services

Our store is hosted on Shopify.

This means that some of your information is securely processed through Shopify and trusted third-party providers in order to:

• Process payments
• Manage orders
• Deliver packages
• Analyze website traffic
• Improve store functionality

These providers only receive the information necessary to perform their services.

You can learn more about Shopify’s privacy practices here: https://www.shopify.com/legal/privacy

5. Marketing & Emails

If you subscribe to our newsletter, we may occasionally send you:

• New collection updates
• Promotions
• Brand news
• Inspiration and creative content related to Keralua

You can unsubscribe at any time using the link included in our emails.

6. Cookies

Our website uses cookies and similar technologies to:

• Ensure the website functions properly
• Remember your preferences
• Analyze traffic and improve performance
• Help us understand how visitors use the site

You can manage or disable cookies through your browser settings.

7. Your Rights (GDPR)

If you are located in the European Union or certain other regions, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent for marketing communications
• Request a copy of your data
• Object to certain forms of processing

To exercise any of these rights, please contact us by email.

8. Data Retention

We keep your information only for as long as necessary to:

• Fulfill orders
• Provide customer support
• Comply with legal and tax obligations
• Resolve disputes or prevent fraud

9. Data Security

We take reasonable measures to protect your personal information.

However, no online transmission or storage system can be guaranteed to be 100% secure.

10. Third-Party Links

Our website may contain links to external websites or social media platforms.

We are not responsible for the privacy practices or content of third-party websites.

11. Children’s Privacy

Keralua is not intended for children under the age required by local law.

We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy occasionally to reflect legal, operational, or service changes.

Any updates will be posted on this page.

Contact

For any questions regarding this Privacy Policy or your personal data, you can contact:

Keralua Email: keralua@hotmail.com