FAQ
We believe shopping should feel simple, transparent and human. Here are some answers to our most common questions.
- Europe: 4–7 business days
- Rest of the world: 6–15 business days
*Please note that delivery times may vary slightly depending on your location and external factors.
International orders may be subject to customs fees or import duties. These charges are the responsibility of the customer.
If you are not fully satisfied with your order, you may return your item(s) within 14 days of delivery.
Return shipping costs are the responsibility of the customer. Refunds are issued once the items have been received and verified to be in their original condition.
* Please note that we are not responsible for lost return parcels, so we recommend using a tracked shipping service.
Most of our pieces are designed in one size and generally fit from XS to XL depending on the style, cut, and fabric.
Detailed sizing information and measurements are always provided in each product description to help you find the best fit.
Some items are also available in specific sizes and follow standard European sizing.
If you are unsure about sizing or need help choosing the right fit, feel free to contact us — we’ll be happy to help.
To preserve the beauty and longevity of your pieces:
- Machine wash at a maximum of 30°C
- Wash inside out to protect the print
- Use a natural or gentle detergent
- Avoid direct sunlight when drying
- Do not tumble dry
Our garments are crafted from natural fibers. Each fabric is carefully woven, and we prioritize the use of natural dyes whenever possible, honoring both the environment and traditional craftsmanship.
Contact us
- By the contact form on our website
- Instagram : @kera.lua
- E-mail : keralua@hotmail.com